Data Analyst – Customer & Channels (Senior Consultant / Manager).

Cavehill Consulting is collaborating with a global professional services leader to recruit a high-achieving Technical Data Analyst for their expanding Financial Services Technology Consulting team in Dublin. As part of a major global strategy to deliver long-term value through AI and data-enabled transformation, this role focuses on the Customer and Channels domain.

You will work with prestigious clients across Banking, Insurance, and Wealth & Asset Management to optimize how they interact with customers through mobile technology and CRM systems.

Key Responsibilities

• Technical Data Analysis: Lead the analysis of customer data within the channels domain, focusing on mobile technology and CRM system integration.
• Data Migration & Architecture: Support complex customer data migration activities and provide expertise on underlying data flow architecture.
• Project Leadership: Manage and deliver data-heavy transformation workstreams, ensuring solutions align with client business objectives.
• Stakeholder Management: Act as a bridge between business stakeholders and technical teams to translate customer journey requirements into technical data specifications.
• Solution Design: Perform gap analysis on existing customer data lifecycles and recommend innovative technology alternatives.
• Innovation: Stay at the forefront of AI and Data trends to drive innovation in customer engagement and digital channel performance.

Our Requirements

• Experience: Minimum of 5–10 years (depending on level) in a technology consulting environment, specifically delivering data projects within Financial Services.
• Domain Expertise: Strong background in Channels, Mobile technology, and Customer/CRM data systems.
• Technical Skills: * Proficiency in SQL and Advanced Excel is essential.
• Experience with Data Visualization tools (e.g., Tableau, Power BI) and ETL processes.
• Knowledge of coding languages such as Python or R is highly desirable.
• Education: Bachelor’s degree in Computer Science, IT, Statistics, Mathematics, or a related quantitative field.
• Communication: Exceptional ability to explain technical data concepts to non-technical business audiences.

What is on offer

Our client provides a culture that prioritizes training, creative freedom, and professional growth.

• Flexible Working: A robust hybrid working model designed to empower your work-life balance.
• Continuous Learning: Access to world-class training, including opportunities like an EY-paid Tech MBA.
• Comprehensive Benefits: Competitive salary, pension, health & well-being supports, and enhanced leave options.
• Inclusion: A workplace that values diversity and invites different perspectives to drive innovation.

If you are a data professional passionate about the customer journey and digital transformation, we want to hear from you. Please submit your CV to the Cavehill Consulting team to be considered for this Dublin-based role.